Store Policies

Hello Qweens,

Thank you so much for supporting the Qweening Collection and visiting our website! Here are a few things you will need to know when ordering:

  • Please read items description for purchasing instructions on all orders.
  • Only use "Local Pick-up", if you are local and will be in to our store to pick-up your items.
  • You have exactly 14 days from the date of purchase to pick-up your order before it is placed back in stock. There will be NO REFUNDS if you do not meet the deadline.
  • There are NO REFUNDS on custom orders, regular stock items may be exchanged for correct size, if available...not for a different item.
  • Please allow 2-3 business day’s for processing and you will receive shipping or pick up confirmation within 2 hours of normal operating hours via e-mail.
  • We offer 2 shipping options for your convenience. If you need a rush custom order, please email us or contact me.
  • All custom orders require a 2-3 Business Day turnaround. 
  • Hair orders/Wigs will be returned in 3-5 business days and can be shipped or picked up, unless on hand! Hair Purchases are NON-Refundable!
  • Cash App, Apple Pay, Zelle and Venmo are also acceptable forms of payment, please contact us!
  • WE DO NOT DELIVER!
  • Any questions, please shoot me a message or email us at theqweeningcollection@yahoo.com
Your patience and support are both greatly appreciated!...thank you all ❤️

-Brandi